Thank you for shopping with Saima Fiaz. We hope you love your purchase, but if for any reason you’re not completely satisfied, we offer a 7-day return policy. Please take a moment to review our policy below.

Returns:

  • We accept returns within 7 days from the date of receipt.
  • The product must be unused, unworn, and in its original condition with all tags and packaging intact.
  • Please note that any item marked as “Final Sale” or “Non-returnable” cannot be returned.

How to Return:

  1. Contact Us: To initiate a return, please email us at info@saimafiaz.com or reach out through our contact page within 7 days of receiving your order.
  2. Provide Details: Include your order number, the product(s) you’re returning, and the reason for the return.
  3. Return Authorization: We will provide you with a Return Authorization Number and the return shipping address. Please include this number when returning the product.
  4. Ship the Product: Package the item securely and ship it back to us using a trackable service. The cost of return shipping is the responsibility of the customer unless the product is defective or damaged.

Refunds:

  • Refunds will be processed within 7 business days after we receive the returned item and inspect its condition.
  • Refunds will be issued to the original payment method used during purchase.
  • If your return is approved, you will receive the full refund excluding the cost of return shipping (unless the item is damaged or faulty).

Exchanges:

  • We do not currently offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 3 days of receiving the product.
  • We will offer a full refund or replacement for any defective products at no additional charge to you.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us at info@saimafiaz.com.

Thank you for choosing Saima Fiaz. We strive to offer exceptional quality and service!